Terms and Conditions

These General Terms and Conditions govern your use of www.lavedy.bg (hereinafter referred to as the “Website”, “Internet page”, “Online store”) and constitute a condition for use of the Website. Therefore, you should read them carefully and, if you do not agree with them or any part of them, immediately discontinue use of the Website.

1. Terminology.

1. 1. “Company” or “We” – “Laser Systems” Ltd., UIC 206155479.
   2. “Client”, “Visitor”, “User”, “You” – a person using the Website.
   3. “Buyer” – a person who has purchased goods or services through the Website.
   4. “General Terms and Conditions” or “Terms” – these General Terms and Conditions.
   5. “Website”, “Internet page”, “Online store” – the internet address www.lavedy.bg;
   6. “Voucher” – a personalized document issued by the Company, which the Client receives in electronic form.

2. Subject to these terms and conditions.

1. 1. These rules govern the relations between “Laser Systems” OOD, UIC 206155479, with its registered office and management address in the city of Plovdiv, p.k. 4001, Zapaden district, 14 Raya Str., entrance “A”, floor 2, apt. 6, telephone number +359876050888, e-mail hello@lavedy.bg, on the one hand, and the Users, on the other hand, with regard to the use of the Website and the purchase of goods and/or services through the Website.

2. 2. By using the Website, including the use of the services and content offered on the Website, opening the Internet page, each User automatically declares that he is familiar with these General Terms and Conditions, agrees with them and undertakes to comply with them.

2. 3. If any clause of these General Terms and Conditions is declared invalid by a decision of the relevant jurisdiction, the remaining clauses will remain in force.

3. Website Information.

1. 1. www.lavedy.bg is a website through which Customers can learn about the Company’s activities and the services it offers, purchase goods and services offered by the Company, read articles on current topics, submit an inquiry or sign up for our newsletter.

3. 2. The website is owned by the Company.

4. Conclusion of the Contract.

1. 1. The conclusion of a purchase and sale contract/performance of a service between the Company and the Client is carried out electronically by submitting an Order.

4. 2. The Customer has the right to add all selected goods and/or services presented on the Website to the shopping cart.

4. 3. Adding a product or service to the shopping cart without the Order being completed and sent does not result in registration of the order and does not create obligations for either party.

4. 4. The order is submitted by completing a Payment Form, which requires the following information:

• Three names;
• Telephone;
• Email address.

4. 5. Concluding the Contract electronically does not require the use of a qualified electronic signature.

4. 6. The Client undertakes and is responsible for ensuring that all data provided to the Company is complete and accurate as of the date on which the data was provided.

4. 7. The User concludes the purchase and sale / provision of services contract with the Company according to the following procedure:

1. Selecting one or more of the goods and/or services offered on the Website and adding them to a list of goods and/or services for purchase;
2. Providing data to make the purchase;
3. Order confirmation.

5. Payment.

1. 1. The prices of the goods, services and package procedures provided by the Company are listed on the Website.

5. 2. All prices include VAT.

5. 3. Prices are paid when placing an Order via credit/debit card.

5. 4. The Company reserves the right to change the prices of the services it offers. These changes do not apply to contracts concluded before their announcement, unless this is explicitly agreed between the Company and the Client.

5. 5. The Company has the right to refuse an Order placed by the User in the event of unsuccessful payment.

6. Right of refusal.

1. 1. The Customer has the right to refuse to use the goods or services paid for by him, as well as to return the same for exchange within 14 days from the date of delivery. The right of withdrawal within the period allows the User not to owe compensation or penalty. In case of refusal of the ordered goods or services after the expiry of this period, the Company will not refund the paid remuneration.

6. 2. You can exercise your right of withdrawal by informing us unequivocally of your decision within the 14-day withdrawal period by sending an email to hello@lavedy.bg.

6. 3. Subject to compliance with the criteria for exercising the right of withdrawal, the Company shall refund in full the amounts received from the User. The amount shall be refunded no later than 14 days from the date on which the User exercised his right of withdrawal.

6. 4. When refunding payments made by card, the amount will be transferred solely to the card with which the payment was made.

6. 5. When the User has purchased a Package of more than one procedure and has started the course of procedures within the first 14 days of its purchase and then wishes to cancel, then the Company will refund to the payer the value of the unused prepaid procedures minus a 30% penalty from the total amount of the unused procedures.

6. 6. The client does not have the right to withdraw from the concluded contract for the provision of services if, within a period of 14 days from the date of payment, he has used the service for which he paid.

7. Provision of services.

1. 1. The purchased services are performed by the Company at the addresses indicated on the Website only with a pre-arranged appointment by the Client.

7. 2. The term for performance of the purchased services is the first available opportunity according to the Company’s schedule, which is also convenient for the Client, but no later than 12 months from the date of purchase. After the expiration of the 12-month term, the Company’s performance obligation is considered discharged.
   3. The customer has the right to use the purchased service at the location for which it was purchased.

7. 4. In case the Client wishes to use the service in a facility where the same is provided at a higher value than the purchased one, the Client has the right to use the service after the corresponding additional payment.

7. 5. In case the Client wishes to use the service in a location where the same is provided at a lower price than the purchased one, the Client has the right to use the service, and a Voucher will be provided for the remaining amount. The terms and conditions in Section IX apply to the use of the voucher.

7. 6. You can postpone an appointment no later than 24 hours before the procedure. If you call later, the service is considered provided.

7. 7. If you are more than 15 minutes late for your scheduled appointment, the service is considered used.

8. Reservation for the performance of services.

1. 1. The Client is obliged to reserve an appointment by phone at the relevant location of the Company, in writing via email or on site to use the purchased service.

8. 2. Reservations are subject to the Company’s schedule.

8. 3. The reservation for a service is considered confirmed after the Client has expressed a request and the date and time are fixed/specified by the Company.

9. Voucher.

1. 1. The User may order a gift voucher for one or more services offered by the Company through the Website.

9. 2. Gift vouchers can be for an amount of:

• 25 euros (twenty five euros);
• 50 euros (fifty euros);
• 100 euros (one hundred euros);
• 150 euros (one hundred and fifty euros);
• 200 euros (two hundred euros);
• 250 евро (двеста и петдесет евро);

9. 3. After payment, the voucher will be received online at the email address you provided.

9. 4. Vouchers can be used at all locations of the Company.

9. 5. Vouchers can be used for any procedure that the Company offers.

9. 6. If the recipient of the voucher chooses a procedure that exceeds the value of the voucher, they can pay the difference.

9. 7. If the recipient of the voucher chooses a procedure with a value lower than the value of the voucher, he or she can use the remainder of the amount when paying for a service within the validity period.

9. 8. The standard validity of vouchers is 12 months. The validity is written on the voucher itself. Each service must be performed within the validity period indicated on the voucher. If the voucher has expired, the Company will refuse to perform the service.

9. 9. The gift voucher cannot be exchanged for its cash equivalent.

10. Declaration of informed consent.

1. 1. The Company’s clients are required to familiarize themselves with the information contained in the Declaration of Informed Consent, which is provided to them upon their first visit.

10. 2. The Company is not responsible for incorrect or intentionally false completion of the questionnaire part of the declaration by the Client.

10. 3. Concealing or withholding information regarding health status may result in side effects, the consequences of which are entirely the fault and expense of the Client.

11. Send an inquiry.

1. 1. To send a request to our team, you should provide the following information: name, phone number, email, desired area for hair removal.

11. 2. After receiving your inquiry, a representative of our team will contact you.

12. Intellectual property.

1. 1. Everything present on the Website is the exclusive property of the Company.

12. 2. All elements of the Website, including design, databases, text, publications, drawings, photographs, images, graphs, sketches and other information and visual elements, are the exclusive intellectual property of the Company or the latter has the right to use the same.

12. 3. All industrial property rights, including, but not limited to, trademarks, etc., which are owned by the Company, may be used solely by the latter.

12. 4. You may not use in any way any intellectual property rights that are posted on the Website and do not belong to you.

12. 5. For any unregulated use under the previous point, Users are obliged to compensate the Company and/or the relevant person whose rights have been violated.

13. Limitation of liability.

1. 1. The content of the Website is provided “as is” without any warranties of any kind or nature, express or implied.

13. 2. The Company is not responsible for the goals and activities of Visitors in connection with the use of the Website.

13. 3. The Company is not responsible for any damages or lost profits of Visitors caused by the materials contained in the materials published on the Website.

14. General provisions.

1. 1. We reserve the right to make changes to these Terms and Conditions at any time by promptly posting such changes on the Website. Users will be deemed to have been notified from the date of posting of the notice.

14. 2. The Company reserves the right to terminate all activities related to the Website at any time, without needing to warn the Clients.

14. 3. The Company and the User accept and agree to make every effort to resolve any disputes, controversies or claims arising from or in connection with these General Terms and Conditions by mutual agreement. In case an agreement is not reached, the disputes shall be referred for resolution to the competent Bulgarian court.

14. 4. For anything not regulated in these General Terms and Conditions, the provisions of the current Bulgarian legislation shall apply.

Настоящите Общи условия са в сила от 01.10.2024 г.